Heating & Air Conditioning Questions
Straight answers to the questions we hear most from homeowners around Olive Hill.
How often should I change my air filter?
Check it every month. Most standard one-inch filters need changing every one to three months, more often with pets, allergies, a dusty gravel road or during heavy use in summer and winter. A clogged filter is one of the most common reasons a system freezes up, overheats or stops cooling.
Why is my AC running but not cooling the house?
Start with the simple things: make sure the filter is clean, the thermostat is set to cool, and the outdoor unit is actually running. If the indoor fan runs but the outdoor unit doesn't, it's often a failed capacitor or contactor. Ice on the lines usually means low airflow or low refrigerant. Turn the system off if you see ice and give us a call.
How long does an HVAC system last?
Most air conditioners and heat pumps last around 12 to 15 years, and gas furnaces often 15 to 20 years. Regular maintenance, a clean filter and proper installation make a big difference. Heat pumps run all year, so they tend to wear a little faster than an AC that only runs in summer.
Should I repair or replace my heating and air system?
Look at three things: the age of the system, the cost of the repair, and how often it's been breaking down. If the system is past 12 to 15 years old and needs a major repair like a compressor, replacement usually makes more sense. We'll give you the repair price and replacement options so you can decide.
Is a heat pump a good choice for eastern Kentucky?
For many homes, yes. Heat pumps heat and cool efficiently through most of our winter, and backup heat takes over on the coldest days. They're an especially good fit for all-electric homes and houses without natural gas. If you already have gas, pairing a heat pump with a gas furnace is another option.
How often should my heating and air system be serviced?
Once a year for air conditioners, ideally in spring, and once a year for furnaces, ideally in early fall. Heat pumps run all year, so a spring and fall check is best. Tune-ups catch small problems before they turn into breakdowns on the hottest or coldest days.
What size HVAC system does my house need?
It depends on more than square footage. Insulation, windows, ductwork, ceiling height and how the house faces the sun all matter. A system that's too big turns on and off constantly and leaves the house clammy. One that's too small runs all the time. We look at the house before recommending a size instead of just matching the old unit.
Why is my house so humid even with the AC on?
An oversized air conditioner cools the house fast and shuts off before it pulls much moisture out of the air. Damp crawlspaces and basements add moisture too. A properly sized system helps, and a whole-home dehumidifier can keep humidity in a comfortable range all summer.
What should I do if my carbon monoxide alarm goes off?
Get everyone, including pets, outside into fresh air right away and call 911 or your gas company. Don't go back inside until it's been checked. Once it's safe, call us to find out whether the furnace or another gas appliance is the source and get it fixed.
What areas do you serve?
We're based in Olive Hill and serve homes and businesses within about 35 miles, including Grayson, Morehead, Sandy Hook, Vanceburg, Greenup, Ashland, Flatwoods, Russell, West Liberty and Owingsville. Call (606) 225-9922 if you're not sure whether you're in our area.
Do you take emergency or after-hours calls?
We offer 24/7 emergency service. Call or text (606) 225-9922 any time, day or night.
Do you offer financing?
We offer financing through FTL Finance, available for projects as low as $300, including service and repair work. Ask us for an application link.
What warranty comes with a new system?
Ask us about our warranties.
Heat or air acting up?
Call or text us and tell us what your system is doing. We'll get you on the schedule.