Privacy Policy
1. Who we are
This website is operated by Buckners HVAC Service LLC ("Buckners," "we," "us"), a heating and air conditioning company based in Olive Hill, Kentucky. This policy explains what information we collect through bucknershvacservice.com (the "site"), how we use it, and the choices you have.
2. Information you give us
When you fill out a form on the site, we collect what you enter: your first and last name, phone number, email address, street address, zip code, and the details you write about your project.
If you call, text or email us, we keep the information you share, including any photos you send of your equipment.
3. Information collected automatically
Like most websites, our hosting provider and any analytics tools we use may record basic technical information when you visit, such as your IP address, browser type, device type, pages viewed and the website that referred you. We use this to keep the site running, secure it, and understand which pages are useful.
The site may use cookies or similar technologies for these purposes. You can block or delete cookies in your browser settings, and the site will still work.
4. How we use your information
We use your information to respond to your request, schedule service calls and installations, prepare estimates, order equipment, communicate with you about your project, keep business records, and improve our website and services.
We do not sell your personal information.
5. Text messages and calls
If you give us your phone number or text us, you agree that we may call or text you about your request or project. Message and data rates may apply. You can reply STOP to any text to stop receiving them. We do not share your mobile number with third parties for their marketing.
6. Who we share it with
We share information only as needed to run our business: with service providers that help us operate the site and handle form submissions (for example, our website host and form-delivery service), with equipment suppliers and manufacturers when needed for your job or warranty, and when required by law or to protect our rights.
7. How long we keep it
We keep your information as long as needed to provide our services, keep accurate job and warranty records, and meet legal and tax requirements. After that, we delete it or keep it in a form that no longer identifies you.
8. Security
We use reasonable measures to protect your information. No website or email system is completely secure, so please don't send sensitive information such as bank or card numbers through our forms.
9. Children
The site is meant for adults. We do not knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
10. Your choices
You can ask us to tell you what personal information we have about you, correct it, or delete it, subject to records we must keep for legal or warranty reasons. Contact us using the information below and we'll respond within a reasonable time.
11. Links to other sites
Our site links to other websites, such as our Facebook page. Those sites have their own privacy policies, and we're not responsible for how they handle your information.
12. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.
13. Contact us
Buckners HVAC Service LLC
Olive Hill, Kentucky
Phone: (606) 225-9922
Email: cameron@bucknershvacservice.com
See also our Terms of Service.